Return policy

RETURNS

Please note that we have a 14 days return policy. The items must be returned in original packaging with all labels accompanied by the return form. The item(s) must not be worn, altered or washed and be accompanied by original tags. Footwear must be accompanied by the original box in its original condition. The shoebox can not be used as packaging material, it must be placed in another bag/box. Shoes should be returned in their original, undamaged shoes box as this is considered part of the product. We prefer that items are returned through UPS to ensure they are protected and insured during transit. However, you may return the goods by any secure transport. 

EXCHANGES

Purchased items are exchangeable into a different size and color. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item/s to us and simply purchase the new piece separately at odeur.se.

Sale items are non-exchangeable but can be returned for a full refund.

SALE ITEMS 

Our policy above applies during the sales period with the exception that ODEUR will not allow exchanges. 

ODEUR QUALITY GURANTEE

If items are classified as faulty, were received damaged or have manufacturing fault that occurred within a 12 months time frame after purchase, please contact us immediately.

RETURNING YOUR PURCHASE

1. Place the item(s) in the original shipping box, or any other solid carton box.

2. Print out the returns form you can download here in the right column.

3. Fill out the returns form and include it in the box.

4. Close the box and tape it securely.

5. Label the box:

Odeur Online Shop
Uppfartsvägen 7 - 3tr
SE - 169 38 Solna
Sweden

NOTE ON SHIPPING FEE

Shipping fees are not refundable. The balance will be refunded to your credit card within 5 business days of the reception of the item at the ODEUR warehouse.